fREQUENTLY ASKED QUESTIONS
Understanding CBD
CBD (short for cannabidiol) is a natural compound found in hemp plants. It interacts with the body’s endocannabinoid system, which helps regulate sleep, stress, pain, mood, and immune function. CBD promotes balance and wellness without causing a high.
No. Our CBD is either THC-free or contains only trace amounts well below the legal limit (0.2%), meaning it offers all the benefits of CBD without any psychoactive effects.
Product Safety & Quality
Yes. All Optarium products are rigorously third-party lab tested for purity, potency, and safety. We believe in full transparency — lab reports are available upon request.
Absolutely. Optarium products are 100% vegan, cruelty-free, and made using sustainably sourced plant-based ingredients.
Store them in a cool, dry place away from heat and direct sunlight to maintain potency and shelf life.
Using Optarium Products
Place your desired dose under the tongue using the dropper. Hold for 30–60 seconds, then swallow. This method allows for fast absorption into the bloodstream.
Apply directly to clean skin on the desired area. Use consistently for best results and follow the usage directions on the label.
Order Issues
If you've placed an order and changed your mind, please email us at valusrul@gmail.com with your order number as soon as possible. If the order hasn't shipped yet, we may be able to cancel it.
If your order has already been dispatched, you’ll need to follow our returns process once your items arrive.
Please check the following before reaching out:
If you ordered multiple items, some may have shipped separately.
Check your email (including spam/junk folders) for any shipping updates or stock notifications
Still missing something? Email us your order number and the missing item’s name and we’ll get it sorted promptly.
Account & Technical Help
You can create an account here to track your orders and receive exclusive updates and offers from Optarium.
You can reset your password here.
If you're still having trouble:
- Double-check that you’ve registered for an account (creating a subscription doesn’t automatically create one).
- If unsure, try signing up again with your email.
Still need help? Drop us a message at valusrul@gmail.com.